TERMS & CONDITIONS

BOOKING TERMS AND CONDITIONS

Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Maydena Mountain Cabins are accepted.

Definitions

  • “Booking” means the period for which you have paid to stay at the property.

  • “Property” means Maydena Mountain Cabins and all its fixtures, fittings and equipment.

  • “Management” means the owners and managers of the property.

  • "Guests" means the persons who stay on the property during the booking.

A payment constitutes acceptance of these Terms and Conditions. The terms and conditions of Maydena Mountain Cabins accommodation, as agreed to by both parties, are as follows:

 

Payment

  • A 25% deposit of the full tariff is required to secure and confirm your booking and must be paid within 24 hours.

  • A payment constitutes acceptance of the booking Terms & Conditions.

  • The balance of payment must be received at least 28 days prior to the arrival date (or as indicated in your booking details).

  • For bookings made inside 28 days prior to check-in, full payment is required at time of booking.

  • If a deposit or final payment is not received by the due date, Maydena Mountain Cabins reserves the right to cancel the booking.

  • Children aged 13 years and older are charged at adult prices.

  • Payments are accepted by Visa or MasterCard.

  • Credit card payments incur a variable surcharge.

  • All payments are only accepted in Australian dollars.

  • Payments can be accepted via Direct Deposit.

  • Rates quoted are in Australian dollars and are subject to change at any time prior to payment.

  • Any quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking.

  • Minimum length of stay restrictions may apply to certain promotions.

Security Deposit

  • Damage, breakages, excess cleaning charges, theft and losses are the guest's responsibility during their stay and as such will be charged for any damage or loss caused.

  • A credit card authorisation must be provided to Maydena Mountain Cabins upon confirmation of your booking.

  • Any damage loss or expense incurred by Maydena Mountain Cabins will be charged against the credit card.

  • Any claims will be automatically deducted from the credit card and you will be notified at the time.

  • Credit card details will be destroyed after the departure clean and inspection of the property, if no claims are to be made.

  • Management is not responsible for personal belongings and valuables left in the room or anywhere on the property.

 

Check In 

  • Check In time starts at 2:30 pm and closes at 7.00 pm.

  • Guests are required to show a valid photo identification (Passport or Australian driver's licence) upon check-in.

 

Check Out

  • Check Out time is no later than 10:00 am.

  • The Property must be left as you found it in a clean and tidy condition.

  • Please wash and pack away dishes and place rubbish in the bins provided. 

  • If the BBQ has been used please ensure it is cleaned thoroughly or you will be charged a $50 cleaning fee.

  • Please close windows and doors and switch off lights and the heating/cooling unit. 

Cancellation Policy

  • As a small business, we depend on maximising occupancy and cancellations often result in empty rooms due to booking lead times. The following cancellation fees will apply to the total booking fee:

    • 10% administration fee if cancelled more than 28 days prior to booking arrival date.

    • 50% of total tariff payable if cancelled 28 days or less prior to booking arrival date.

    • 100% of total tariff payable if cancelled 14 days or less prior to booking arrival date. 

    • If management is able to rebook your cancelled accommodation for the full period of your reservation we will refund your payment in full less a 10% administration charge. 

    • Cancellations or booking variations must be notified in an email to bookings@maydenacabins.com.au.

    • No refund will be given for non-arrival, any unused services or unused services due to flight / weather disruption.

    • We expect all our customers to purchase travel insurance to cover unforeseen circumstances.

    • A variation of the booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights. 

    • The number of guests must not exceed the number stated on the booking confirmation notice or additional extra person charges will apply.

    • No refund will be made for a variation to the extent that it breaches a minimum nights’ stay booking policy.

    • Bookings may be transferred to another guest with prior written approval from management.

    • Rates are subject to change without notice.

 

Smoking Restrictions

  • Smoking is strictly not permitted inside the property buildings.

  • Breach of this condition may result in immediate termination and eviction. 

  • If there is evidence of smoking inside then an additional $300 fee will be charged to your credit card.

 

Behaviour

  • Disturbance to neighbours and other guests, including excessive noise is prohibited. 

 

Children

  • Children must be accompanied and supervised at all times. 

 

Visitors

  • Maydena Mountain Cabins is a guests only property and we request that no visitors be brought or invited to the property unless by prior arrangement with management.

Pets

  • No pets are allowed in the property buildings or anywhere on the property.  

Our Alpaca Family

  • We have four adorable alpacas who live in a fenced off area near the cabins. You are welcome to join us during their morning feeding, however at all other times please do not enter their enclosure.

 

Privacy Information

  • You consent and authorise Maydena Mountain Cabins to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.

  • Maydena Mountain Cabins will not provide or disclose any information you have provided to Maydena Mountain Cabins to any person without your prior written consent, except to the extent required to administer your booking and providing you with any services associated with your booking.

Indemnity and Limitation of Liability

  • To the extent permitted by the law, you agree to release, indemnify and hold harmless, Maydena Mountain Cabins and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Maydena Mountain Cabins' negligence, wrongful act/omission or breach of these terms and conditions.

  • To the extent permitted by law the aggregate of Maydena Mountain Cabins ' liability to you is limited to an amount not exceeding the amount paid by you for your booking.

  • Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Australian Consumer Law

  • To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Maydena Mountain Cabins are excluded under these terms and conditions.

  • Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Maydena Mountain Cabins to limit its liability, then Maydena Mountain Cabins ' liability is limited to:

    • in the case of services, supplying the services again or payment of the cost of having the services supplied again; and

    • in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

46 Junee Road, Maydena, TASMANIA 7140

+ 61 427 833 814

bookings@maydenacabins.com.au

© 2019 by Maydena Mountain Cabins

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