Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Maydena Mountain Cabins are accepted. A payment constitutes acceptance of these Terms and Conditions as follows:
Payment
• A 20% deposit of the full tariff is required to secure and confirm your booking and must be paid within 24 hours.
• A payment constitutes acceptance of the booking Terms & Conditions.
• The balance of payment must be received 14 days prior to the arrival date.
• We will charge the balance of payment due on the credit card you used to pay the deposit, which is stored encrypted and securely in the STRIPE payment system.
• If you wish to use a different card or method of payment to pay the balance please contact us.
• For bookings made inside 14 days prior to check-in, full payment is required at time of booking.
• If a deposit or final payment is not received by the due date, Maydena Mountain Cabins reserves the right to cancel the booking.
• Payments are accepted by Visa or MasterCard.
• All payments are only accepted in Australian dollars.
• Payments can be accepted via Direct Deposit with prior approval.
• Rates quoted are in Australian dollars and are subject to change at any time prior to payment.
• Any quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking.
• Minimum length of stay restrictions may apply to certain promotions.
Check In
• Check In starts at 2.30 pm and ends at 7.00 pm.
• Please contact us upon arrival on 0427 833 814 as we do not have a reception desk.
• Photo identification (passport or Australian driver’s licence) and a valid credit card are required to check in.
Check Out
• Check Out time is no later than 10:00 am.
• Please leave the property clean and tidy or you may be charged an excess cleaning fee:
• Clean the BBQ if used.
• Wash and dry your dishes and pack away.
• Place rubbish in the bins provided.
• Please close the doors and windows, switch off electric blankets, the heating/cooling unit and the lights when you depart.
Cancellation Policy
The following cancellation fees will apply to the full booking:
• 15 days or more prior to arrival date: 0% cancellation fee.
• 14 days or less prior to arrival date: 100% cancellation fee.
• If your cancelled accommodation is rebooked we will refund your payment for the night/s rebooked, less a 5% administration charge.
• Cancellations or booking variations must be notified by email to bookings@maydenacabins.com.au.
• We recommend all guests to purchase comprehensive travel insurance to cover any unforeseen circumstances and any cancellation fees.
• No refund will be given for non-arrival or any unused services.
• No refund will be given due to flight or weather disruption, however we will refund payment, for rebooked night/s, less a 5% administration charge.
• A variation of the booking which reduces the number of nights stay or guests will be a treated as a cancellation of the booking in respect of those nights.
• The number of guests must not exceed the number stated on the booking confirmation notice or additional extra person charges will apply.
• No refund will be made for a variation that breaches a minimum nights’ stay booking policy.
• Bookings may be transferred to another guest with prior written approval from management.
• Rates are subject to change without notice.
Our Alpaca Family
• We have five adorable alpacas who live in a fenced off area near the cabins.
• Please do not enter their enclosure and do not feed them due to their special diet.
Other Policies
For the comfort and safety of all guests please note:
• Please no shoes worn inside as we are a farm stay and your shoes will walk dirt and skat inside, sorry!
• Children must be accompanied and properly supervised at all times.
• No pets are allowed.
• Please consider other guests and keep noise down between 10.00 pm and 7.00 am.
• Smoking and open flames eg candles are strictly not permitted in the buildings. Breach of this condition will result in an immediate eviction and an additional $300 fee.
• The number of guests must not exceed your reservation confirmation or extra person fees will apply.
• We are a 'guests only' property and request that no visitors be invited to the property unless by prior arrangement with management.
• Damage, breakages, theft and losses are the guest's responsibility during their stay and as such will be charged for any damage or loss caused.
• Management is not responsible for personal belongings and valuables left anywhere on the property.
• If you care to share, we appreciate all feedback including what you enjoyed the most during your stay or what we could have done better.
Privacy Information
• You consent and authorise Maydena Mountain Cabins to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
• Maydena Mountain Cabins will not provide or disclose any information you have provided to Maydena Mountain Cabins to any person without your prior written consent, except to the extent required to administer your booking and providing you with any services associated with your booking.
Indemnity and Limitation of Liability
• To the extent permitted by the law, you agree to release, indemnify and hold harmless, Maydena Mountain Cabins and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Maydena Mountain Cabins' negligence, wrongful act/omission or breach of these terms and conditions.
• To the extent permitted by law the aggregate of Maydena Mountain Cabins ' liability to you is limited to an amount not exceeding the amount paid by you for your booking.
• Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
Australian Consumer Law
• To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Maydena Mountain Cabins are excluded under these terms and conditions.
• Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Maydena Mountain Cabins to limit its liability, then Maydena Mountain Cabins ' liability is limited to:
• in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
• in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
